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 Shop for Pirate t-shirts, Pirate Flags, Pirate Clothing, Pirate Kids, Pirate Hats, Pirate Signs, lots of Pirate Stuff. |
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PiratesCoveOnline.com Returns Policy
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PiratesCoveOnline.com Return Policy
Returns/Exchange/Damages
If your purchase is damaged, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for the same item and price. Please note, the original postage charge will not be refunded. Some products are non-returnable for hygiene reasons. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please email us with the nature of the problem with your order number and send both the invoice and parcel to:
The Pirates Cove
419 Shoreline Village Drive
Long Beach, California 90802
Faulty or wrong item
If the item you received is faulty or is not what you originally ordered, please email Pirates Cove with your order number, name and address, reply e-mail address, details of the product, reason for the return, and whether you require a refund or a replacement. We will then advise you on how to proceed with the return.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. **Jewelry care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewelry by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.
Inside your order you will find a packing slip, which is your printed receipt. Keep this information in case you need to make a return or exchange. Only SAME style exchanges are possible and requests are always subject to availability.
Detailed instructions for returning an item via parcel service:
1. Retrieve the packing list that came with your order.
2. On the back of the packing slip or a copy of the packing slip, note the reason for the return: does not fit; flawed; damaged during shipping; wrong item shipped.
3. Pack and seal your return securely (in the original package if possible) and include the packing slip or a copy of the packing slip. Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries. We recommend the use of an insured parcel service, such as UPS.
4. All returns will be refunded to the form of payment used for the original purchase.
5. If you do not have your original packing list, please provide details for returning the product: flawed; damaged during shipping; wrong item shipped. Also, please provide the original order number, purchaser name, address, and telephone number to assist in processing the return.
IMPORTANT NOTE:
Please be advised that you must include a return address on any package sent to our consumer warehouse. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed and PiratesCoveOnline.com will not replace the contents of the package.
Returns/Exchanges will not be accepted after 15 days from when the shipment is received.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
Freight must be prepaid by sender.
Please contact us if you have any questions.
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